B2B Manager of Customer Success, North America

We are looking for a motivated and empathetic individual to lead our Customer Success team to ensure our customers master language learning at their company! You will be working in our US team to help drive this strategic revenue channel by developing customer relationships that promote retention and loyalty.

About Babbel:

At Babbel, we believe that everyone should have the chance to learn a new language. Our products are available worldwide across multiple platforms and support those who take joy in learning outside of work or school. Millions of users are benefiting from 9,000+ hours of language content created by Babbel’s team of in-house language experts. Our professionally-designed courses are available for 14 languages via the Babbel website as well as on mobile devices, podcasts, and in live virtual classes through our new Babbel Live product.

Babbel has been recognized on the GSV EdTech 150 list for multiple years. Since its founding in 2007, the company has grown to become the market leader in app-based and virtual-class language learning. More than 750 team members from 68 countries share in Babbel’s mission to enable everyone to learn a new language. Babbel is headquartered in Berlin and has an office in New York City.

About the role:

Babbel has seen impressive growth in the US in the past few years. The US is now the fastest growing market on the B2C side, and an innovation engine across the organization. The B2B business has been quickly growing and is set to double revenue globally in 2022. We are hiring an individual to lead our Customer Success team to join our fast-growing US team and support our growing customer list. We have been successfully selling our language learning solutions to clients across North America and are supporting them with the help of two current Customer Success Managers. And now we are looking for an individual who has 3-5 years of experience scaling a CS team, coaching CSMs to not only retain, but expand their book of business, with a particular emphasis on HR verticals, and proven results of exceeding expansion and upsell targets. The role would report to our Director of B2B Sales and Customer Success, and would be a remote position, unless located in Chicago, where occasional office time is optional.

In this role you will:

  • Enable true success of our customers, meaning they are happy to use Babbel, feel supported in using our solutions, and find immense value in not only our solution, but our team (which starts with you!)
  • Support and coach your team to success, which may include:
    • Setting short and long term goals with each client, ensuring we are best supporting their language learning goals 
    • Proactively support our clients in whatever may arise
    • Spot and uncover potential upsell opportunities within your growing customer base with a consultative approach
    • Kick-start projects and implementations with our new customers, which may include preparing presentations
    • Manage the lifecycle of each of our clients by establishing and maintaining rapport and a trusted relationship
    • Proactively identify and assess our customer’s needs, always thinking of ways to improve their experience with Babbel
    • Deliver tailored value propositions to your prospects through presentations and live product demos
    • Collaborate effectively within the B2B team, including the Account Management, Product, Marketing and Sales teams.
  • Provide feedback on product improvements that will drive revenue
  • Consistently look for ways to streamline our customer experience and operations, improve processes, and develop better data on our customers and products

You have:

  • Valuable and relevant customer success experience
  • Experience building a Customer Success process or equivalent experience over 3-5 years
  • Experience working with MidMarket clients and HR and/or C-level personas
  • Proven track record of exceeding revenue targets and agreed KPIs within the teams you’ve led
  • Target-driven mentality and a fearless approach to your work
  • Experience working with Hubspot or similar CRM
  • Excellent verbal and written communication skills
  • Ability to work independently, prioritize, and manage time effectively
  • Fun speaking with people on the phone, over zoom, or via email and helping them achieve their goals
  • Experience working within a Saas startup environment is a plus
  • Interest in language or multilingualism is a plus!

Join one of the fastest growing education technology companies and contribute in making learning a whole new experience!

Babbel is an equal opportunity employer committed to diversity and inclusion.

  • A “learning company” culture including personalized learning opportunities ranging from lunch & learns to classes, conferences, networking groups, and more
  • Every employee has an impact – we do things that matter, and our work helps transforms millions of lives
  • Diversity isn’t just part of the Babbel mindset – it’s a strategic advantage
  • 3 weeks vacation + 2 weeks of company holidays
  • Generous 401k match
  • Excellent medical, dental, and vision insurance; FSA and commuter benefits
  • 12 weeks paid parental leave + 8 weeks flexible return schedule
  • Citibike subscription
  • Stocked kitchen and happy hours
  • On-site gym, bicycle room, and roof-deck
  • Office close to Grand Central Terminal and most major subway lines

The Babbel Story

In 2007 we didn't enter the online language learning market -- we started it.

Since then, one challenge drives us: Everyone learning languages. Why? Because we understand the power of language. How it builds confidence, connects people, solves real-life problems, and opens doors.

From the humble beginning of four entrepreneurs working on a side hustle, we made Babbel into the world’s top-grossing language-learning app with millions of paying subscribers. Fast Company awarded us “The world’s most innovative education company.”

Being first was just the beginning. Today, we’re not only a part of the online language learning market - we lead it. Join us and help us stay there.